Outsourcing has become an increasingly popular strategy among businesses of all sizes over the past decade. It is a way to run a business leaner and to ensure that the workforce is completely focused on revenue generating activities. In-house support functions such as catering, building maintenance, cleaning and so on have gone the way of the dinosaurs.
However, if you are looking at outsourcing as a way to improve business efficiency and save money, then there is one area that should be right at the top of your list. And that’s the IT support function.
What are the benefits?
If you work with a professional outsourced IT company that has a solid reputation and a proven track record, such as the one at this website, it will proactively manage your IT needs, using experienced and knowledgeable staff, and allowing your own people to do what they do best – manage your own business. That in itself immediately sounds like a winning combination and makes far more sense that in-house people trying to manage a function that falls outside an organisation’s core skills.
Distractions such as running backups, dealing with downtime, updating security protocols and installing updates can drain hours every day. And if yours is not a company that specialises in tech, it goes without saying that the tasks will take longer and be done less effectively than they would by a company that does these things every day.
You pay for what you get
If you have “Dave the IT guy” on the payroll, it might be comforting to know he is sitting there in his corner, ready to leap into action when something breaks. But how much of his time is spent looking out of the window waiting for the next security update to become due or for the HR manager’s laptop to freeze again? When you outsource, you only pay for the time you use. And on top of that, you have none of the additional employee costs that are part and parcel of having someone on the payroll.
Top quality support
No offense to Dave – he probably knows his stuff, but if he spends all day every day looking after your systems, that is his world. A third party vendor will provide access to skilled engineers who work with a whole range of clients. They have first hand experience of best practices across a variety of industries.
The other issue with in-house support is that it is invariably reactive in nature. Something breaks, you tell Dave, he comes to fix it. And with any luck the downtime is minimal. When you use an external company, they will be using their own monitoring and management processes to identify potential issues and fix them before you even know anything is wrong.
Better budgetary control
An outsourcing IT company will help you to evaluate your specific business requirements and will base the support package on those needs and, of course, your budget. Getting that set for the next 12 months is a huge financial weight off your shoulders and vastly reduces the chances of nasty surprises popping up and dropping a bomb on your financial forecasts.